Privacy Policy
Privacy Policy – Solbit
We at Solbit (“we”, “us”, or “our”) respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we gather, use, keep, share, and safeguard your information while you use solbit.in (also known as “the Website”). You agree to the following practices by visiting or using our website.
1. Data We Gather
To deliver and enhance our services, we gather a variety of data:
a) Personal Information
- Name, contact information (phone and email)
- Address for billing and shipping
- Payment information (wallet, UPI, credit/debit card information, etc.)
- Credentials for your account (if you register)
b) Order and Transaction Information
- Items bought, viewed, added to cart or wishlist
- Dates of orders, values, and transaction history
- Order or support-related communications
c) Device and Website Usage Data
- IP address, operating system, device type/model, browser type/version
- Language preferences and time zone
- Cookies and web beacons for preference management and analytics
- Clickstream data, reference and exit pages
d) Involuntary Disclosure
- Forms, surveys, reviews, comments, customer service correspondence
- Participation in loyalty programs, competitions, or promotions
2. How We Utilize Your Data
Your data is used for:
a) Order Processing
- Receiving and fulfilling orders
- Notifications, tracking, and delivery coordination
- Payment processing and fraud prevention
b) Communication & Customer Service
- Responding to queries and support requests
- Sending updates, confirmations, and alerts
- Informing about maintenance or service changes
c) Marketing & Personalization
- Sending newsletters and promotions (opt-out anytime)
- Personalized ads, recommendations, and website content
- Customer surveys and research
d) Analytics & Website Improvement
- Monitoring performance and troubleshooting
- Improving products, user experience, and site features
- Reporting and business insights
e) Security & Legal Compliance
- Meeting legal, regulatory, and tax obligations
- Detecting and preventing fraud or security risks
- Protecting our rights and property
3. Processing’s Legal Foundation
We process your data based on:
- Your consent
- Fulfilling contractual obligations
- Legal and regulatory compliance
- Legitimate business interests
4. Information Sharing and Disclosure
a) Partners & Service Providers
Shared with logistics, technical support, payment processors, analytics, and marketing partners — under data-protection agreements.
b) Legal and Regulatory Authorities
When required by law, regulation, or court order.
c) Business Transfers
Included in case of merger, acquisition, or asset transfer.
d) Public Inputs
Information shared voluntarily in reviews/comments may be visible publicly.
We never sell personal data to third parties.
5. Tracking Technologies and Cookies
We use cookies, pixels, and similar tools to:
- Save login sessions and shopping preferences
- Analyze traffic and site performance
- Deliver customized ads and offers
You can manage cookies via browser settings. Disabling essential cookies may impact website functionality.
6. Security of Data
We use:
- Secure servers and physical safeguards
- Encryption, firewalls, and monitoring
- Limited employee access
No online transmission is 100% secure — please exercise caution.
7. Data Retention and Deletion
We retain data only as required for:
- Legal, tax, and compliance purposes
- Business operations
You may request account deletion anytime — subject to legal requirements.
8. International Data Transfers
If accessing outside India, your data may be processed in other jurisdictions.
We ensure protections equivalent to Indian data laws.
9. Your Rights
You may request to:
- View data we hold about you
- Correct inaccurate details
- Request deletion or restrict processing
- Withdraw consent for marketing
- File complaints with authorities
Email requests to care@solbit.in.
10. Children’s Privacy
We do not knowingly collect information from users under 18.
Parents may contact us to remove such data if submitted unknowingly.
11. Third-Party Links
We are not responsible for third-party website policies.
Review their policies separately.
12. Policy Updates
This policy may be updated periodically.
Continued site use indicates acceptance of updated terms.
13. Contact Details
For privacy-related concerns or requests, contact us at:
📧 care@solbit.in